For all sales contracts concluded via eResonance webshop or via the eResonance app, the following general terms and conditions apply between the seller, eResonance, 8045 Zürich, Switzerland (hereafter referred to as "we" or "eResonance") and the buyer, who is a consumer (hereinafter referred to as "you").
1. Conclusion of the contract
1.1 The presentation of our products on eResonance online shop constitutes only a non-binding inducement inviting you to order products in our shop.
1.2 By submitting your order, you are agreeing in a binding offer for the conclusion of a purchase contract.
1.3 Acceptance of the offer through your order on eResonance online store occurs upon sending of the shipping confirmation. The latter will be sent to you approximately 14 days late due to the security measures taken place in the fight against the Corona Virus. The automatically generated order confirmation by e-mail does not constitute acceptance of the offer, but simply proof that we have received the order. The decision whether or not to accept an order is at our full discretion. If for any reason we are unable to accept an order, we will notify you without delay and any payments you have already made will be refunded. If we refuse an order because you cannot use the payment method you have chosen, and if at the same time we offer you another payment method, this will be considered as a rejection of your order and a new offer that you can accept.
1.4 We sell our products to end consumers only in usual and limited quantities.
1.5 When ordering through our online store, the ordering procedure includes 3 steps in total: first, you select the desired merchandise. Secondly, you have the possibility, if you wish, to register / connect as a eResonance community in order to consult the data that you have already recorded. Third, you enter the billing and delivery address and choose the payment method you want. At the end of this procedure, you can send us your order. After sending the order, you have the option to print it.
2. Delivery / shipping costs
2.1 No minimum order at eResonance shop
2.2 The cost of standard delivery depend on the county (US is CHF 21, Switzerland is CHF 10).
2.3 We ship the goods within 1 to 5 working days of the order date, subject to the positive result of the verification of your data (credit and identity check).
3. Prices and payment mode
3.1 The prices in force are those indicated at the time of the order. All prices include applicable value added tax.
3.2 Payment for the goods is made as desired according to the payment methods offered during the checkout process and under the conditions specified therein. We reserve the right to exclude certain payment methods depending on the result of the verification of your data (identity and credit check).
3.3 In the event of delivery by invoice, you agree to pay the amount of the invoice within 14 days of receipt of the goods. In the case of an item return made before this deadline, the amount of the invoice may be reduced accordingly.
3.4 If you should be late with the payment, we reserve the right to charge you for each reminder a flat-rate reminder fee of CHF 1.00 to 12.95, regardless of whether this first reminder was sent to you by the post or e-mail. However, you have the right to provide proof that the damage caused to us is less than the applied fee. In the event of late payment, you agree to reimburse us for all costs, expenses and disbursements that we have incurred as a result of our continued claims. This also includes, without prejudice to a procedural obligation to reimburse costs, all extrajudicial costs of a collection agency or a mandated lawyer.
3.5 You have the option of asserting rights of retention against our payment claim, rights which accrue to you or which otherwise result from the same contractual relationship. You have no other right of retention.
3.6 You have the right to set off an undisputed or legally established claim against our payment claim. In addition, you have the right to set off a claim resulting from the fact that we have not fulfilled our obligations or that we have not fulfilled them correctly, if these obligations are in a performance / counter-performance relationship with our claim to be compensated. Any other compensation is excluded.
4. Delivery and ownership reserve clause
4.1 We are entitled to make partial deliveries in the usual extent.
4.2 The goods remain our property until full payment of the price.
4.3 If the packaging is damaged at the time of delivery to the point of damaging the contents, you are required to immediately complain to the delivery person, refuse receipt and notify us so that we can assert our rights with the carrier. Your rights of revocation, warranty and all other rights are not affected by this provision.
5. Information relating to the legal right of withdrawal
5.1 Right of withdrawal
You can exercise your right of withdrawal by informing us of your intention to withdraw from this contract by means of an unequivocal statement (a letter sent by post, fax or e-mail, for example). You can use the attached model withdrawal form for this purpose, which is however not mandatory. Lien
The declaration of withdrawal must be sent to:
To comply with the withdrawal period, all you have to do is send the notification relating to the exercise of the right of withdrawal.
5.2 Consequences of a withdrawal
We may refuse the refund until we have received the return of the goods or until you have provided proof that you have returned the goods if the date is earlier than the date of receipt of the return of the goods.
You must return the goods to us as soon as possible and in all cases no later than fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiration of the fourteen day deadline. We bear the costs of returning the goods.
You should only take responsibility for any loss in value if this loss is attributable to handling other than that necessary to ensure the quality, properties and proper functioning of the items.
All liquids such as oils or beauty products cannot be return if open, seal broken and/or packaging and bottle damage in any way making the products unsaleable.
Unless expressly agreed otherwise, the legal warranty provisions apply.
7. Copyright and trademarks
All website content, including text, graphics, photos, images, moving images, sounds, illustrations and software, is owned by us or our related companies, our licensees and / or our supplier of content. These contents are protected by copyright and other rights. Their use is only permitted with our express consent. All trademarks used on the website are our trademarks, unless otherwise stated. They cannot be used without our prior written consent.
8. Data protection
8.1. Your personal data which is decisive for each order or reservation are collected, processed, used and recorded by us in accordance with the corresponding legal provisions on data protection for the purposes of the execution of the contract or the reservation and the safeguard of interests. legitimate. For the purposes of solvency checks, in accordance with legal data protection provisions, we may request information from information offices and transmit to them personal data relating to the contractual supply relationship. In case of doubts about your creditworthiness, we have the right to refuse the conclusion of the contract.
9. Legal notice / Operator of the online store
Responsible for the development and operation of eResonance online shop and associated applications:
Management: Cedric Mauchien
eResonance is neither willing nor required to participate in dispute resolution processes in front of a consumer conciliation center.
The eResonance gift cards are issued by eResonance, 8045 Zürich Switzerland. Gift cards are like cash and can be used only in our online shop www.eresonanceshop.com. The gift cards can only be used in the condition under which it was created. All gift cards are limited in the time (e.g mother day, Christmas) or specified for one person and limited in number of usage (normally one time). Please refer to the condition under which you received your gift cards. If any doubt please contact firstname.lastname@example.org.